The phone number is right on the Pirates website: 877-427-7744

I've called them several times on various issues. Don't expect answers, but they will at least make note of your complaint and send it on (supposedly).

It's also worth sending an email to [email protected], imo.

Several months ago, I sent in feedback about the "Parry" skill. It worked fine at 1 skill point (not a lot, but then I didn't expect it too). But as soon as I put a 2nd skill point on it, the frequency at which I would "parry" went waaayyyy down. I wrote and asked them to look at the code/specs of the skill. Now, I have no way of knowing whether my comments made a difference, but a couple weeks later I noticed the skill was working much more often than it had before. So it can't hurt to try.

This is exactly correct. (It may have been me you'd read that comment on) Most players want to see the incoming fire and click Take Cover to save themselves, but its already too late. You must anticipate the incoming fire, which the extended time/skill points comes in handy if you dont anticipate the enemies fire. The better you anticipate incoming fire, the more effective it is.

All my pirates achieved Sailing mastery before any other skill, and i've used Take Cover with success on all of them.

The primary misconception seems to be, that most people interpret "protection" as a 100% impenetrable shield stopping all damage. If you recieve 1/2 the damage you would have normally, you' ve STILL had protection in place.

Ground soldiers dig foxholes for protection, are they 100%? lol of course not.

Is this skill worth 5 points? No, I wouldnt put more than 2 on it myself.

This skill is also useful in the Boss Battle when your ship is being cannoned from 2+ different locations places at almost any given time.

Zeppers lvl 40 - All mastered but lvl 21 cannons
Groggy McJones lvl 26 - All weapons quest/tp quest finished - avoiding story quest
http://pirates.teamofx.us

I've called this number requesting assistance numerous times.

They are strictly BILLING support, per the individuals I have spoken with each and everytime I call them.

They refer you to the online live chat/bug report process for ALL technical support aspects of the game.

Zeppers lvl 40 - All mastered but lvl 21 cannons
Groggy McJones lvl 26 - All weapons quest/tp quest finished - avoiding story quest
http://pirates.teamofx.us

That had not been my experience, as I have called them about a dozen times on technical issues since the game went live last November.

However, I just called them again and they told me that they are, indeed, the billing department. I asked if they have changed their phone support function recently (as it's been well over a month since I last called) but the guy I was talking to was obviously new (and clueless). When I pointed out that their own website lists that number for Tech Support, he replied: "I don't know why they do that."

It was not my intention to mislead -- and I still think an email to memberservices couldn't hurt.
:mybadki6:

Didnt think that for a moment. As you said, the site SAYS its for technical support. I called them about a month ago for issues with my Port Royal teleport quest I never recieved. I was told they were only billing support at that time. I'd called about a few other minor issues, and had been directed similarly. It appears that they can perhaps flag your already submitted support incident for priority attention however.


Zeppers lvl 40 - All mastered but lvl 21 cannons
Groggy McJones lvl 26 - All weapons quest/tp quest finished - avoiding story quest
http://pirates.teamofx.us

It may have been your post, but it had been a while and I couldn't seem to find the post I was thinking of when I first answered this post. The funny thing ended up being that I had already decided to only put 2 instead of 3 in the skill to start, then I read that thread and decided I better start with just 1; even though I was well forewarned, my own clumsy slicking ended getting 2 points to start off with anyway. I've grown comfortable with extra 2 seconds though.

The best chance to use the skill to avoid damage entirely seems to be single-cannonballs, but I also took no damage once when I right at the edge of the spread of a cannonball broadside from a Phantom (the poor thing had just tried twice to hit me with a Thunderbolt broadside, but I outmaneuvered both attempts). I was at a pretty good distance from the Phantom, and just about 40-degrees off his starboard bow, but I saw the smoke as 2 of the cannon's balls hit but heard no sound and took no damage.