Closed down, or am I being shafted?
 

It is Jan 1, 1019pm PSt.
POTCO will not recognize my log in, though I am paid for the upcoming year. No notice of being suspended, etc. Are they shut down for anybody else?

same here...
 

it is not you, not your account,.. it was on the Disney end.
All is fixed, you should be able to log on now Mate! :dancetl6:

Still ain't happening.
And do they refund us when this stuff occurs?
Ooohhhh nooooo.

If it makes you feel any better, I usually have to go through the log-in process 10-20 times depending on the day and time of day. I type my password and the log screen flashes but then says its encountered an unexpected error and gives me the bug report webpage. I've gotten on Live Chat and they just tell me its either my driver needs updating (not true) or...not even kidding, "they have no solution for the problem".

So essentially I spend quite a bit of time just logging in. Refunds would be very nice when this stuff happens...

I just quit for the night but yes its very annoying.

It is Jan 2nd, 9:19am PST and I can't log in either. Been trying since yesterday...

Refunds may be in order if it something that POTCO has control over, as in a problem on thier end extended over time. However at this point im not entirely sure the problem is on POTCO's end, although Achilles stated that it was. Live Chat should have known that was the case however and indicated such if that was the case. If it was a problem with POTCO, it appears to be resolved now.

If you have always had these issues with login (member stating having to always try 10-20 times) then the problem is likely a local/networking related issue, as its not a common occurrence with the game system. Maybe try updating your system with all windows updates, old security certificates etc may be contributing to this. Also check your systems date (including year), make sure it has not changed to something obscure by mistake or freak occurrence.

When VMK closed for good no one got refunds. I don't think POTCO would do this just because a few people can't log in.

If it were for everyone then I can see them doing a "small" refund.
I just don't see disney giving refunds.

I can log in fine. It must be on your end. I had the same problem a few months ago.
If you've always had this problem it might be good to upgrade your graphics driver and work on spending some money for more memory for your computer.

i just log on no problems must be on ur end mate

I ran into the same problem but since my recent activities are usually a little rowdy I assumed Disney cut me off.

Checked my E-mail and no suspension letter or warnings so tried yet again..8 times so figured I must have got a Disney employee mad at me while gaming and they attempted to sabotage my account.

Glad to know it is not just me but lots of people and not related to anything I might have said or done to people.

LOL.

Should this kind of thing happen again, the best thing to do would probably be to check with Live Chat. As they can remotely log into accounts for diagnostic purposes, they'd be able to definitively tell you where the problem is coming from.

i can log in up to a point. have contacted them and sent bug reports and they say they see the problem and when fixed it will upload automatically for me.. heres a screen shot of my problem

Well VMK as I understood it was free (nothing to refund). In regards to POTCO, dont know about refunds, but everytime I call in and complain about thier service, I get discounts anyways. I've had at least 3 months at $4.95 the 'first month' rate. If you've paid for a annual account, and you cancel, they pretty much MUST refund the value of the service you have not made use of.

Looks/sounds like a problem between video drivers and thier update. Hopefully they figured out the problem and can make sure its addressed (assuming its something they can fix on thier end).

what gets me is i was playing and it crashed .. like it normally does at times.i tried to log in and i could but i couldnt see anything on the game itself.half the select pirate screen is black had i not known were to push and click on the semi black screen i couldnt have gotten into the game itself to see that its all black. the chat guy i talked to said everything on my end looked fine.this occured thursday morning last week. so no pirates for me since then and only a short email requesting a screen shot of the problem. since then nadda thing from them. its starting to get a bit annoying.. i wonder if i remove the game from my system and redownload it would help or just make it worse. weve had alot of snow here recently so having no pirates has been tough LOL. could have been sinkin ships and plundering for hours on end LOL

Looks like quite a few things in your system tray (bottom right corner) that maybe you should shut down/disable/un-install before trying to start pirates? Never know where video conflicts arise from. Perhaps your web browser windows as well. Just a thought...

those sys tray items have always been open .. never had problem with it..

after a week of waiting and 4 calls to tech support which offered no help i went looking into the old files here .. guess what i found. yup a fix. seems the last update messed up the api setting and it changed to default when it should have been pandadx9.
i want to thank chris and his post from june of 2008 for this fix.




) Go to Start | Run.
2) Type "Notepad" in the Open input box then click OK.
3) Add the following text precisely as you see it below:
state
working
api
pandadx9
4) Click File | Save As
5) Name the file "game_options.txt"
6) Save the file to C:\Program Files\Disney\Disney Online\PiratesOnline then launch the game

Slightly expanded version of the above:

To specify Pirates Online to use DirectX 9 you will need to edit the "game_options.txt" file located in the PiratesOnline directory if you have ever saved settings in the Options Panel.

1) Go to Start | Programs | Accessories | Windows Explorer.
2) Navigate to C:\Program Files\Disney\Disney Online\PiratesOnline.
3) Double click on game_options.txt.
4) Make sure "state" has "working" on the line directly below it. If you see "attempted_working" change it to "working."
5) Under "api", please change the text from "default" to "pandadx9".
6) Save the file then launch the game.

If you don't have this file on your computer, you will need to create one in the PiratesOnline directory.

1) Go to Start | Run.
2) Type "Notepad" in the Open input box then click OK.
3) Add the following text precisely as you see it below:
state
working
api
pandadx9
4) Click File | Save As
5) Name the file "game_options.txt"
6) Save the file to C:\Program Files\Disney\Disney Online\PiratesOnline then launch the game.

These settings changes will instruct Pirates Online to only use DirectX 9 as the graphic API.

i cant believe this. i was able to play a bit last night after doing the above fix. i just got home from work looking forward to sinking ships i log in. game updates. connecting screen comes up. little connect box goes away and it crashes. mutilpe times. i check the api instead of pandadx9 it shows pandagl along with a new notepad file above it called game_api i open it it shows pandagl. i change both to pandadx9 and save and make sure working is in state. crash again and again and again. i repeated the above steps a few times. anyone got a clue as to whats up.

Did you check this step...
...to make sure it was properly set, too? That's the only thing I can think of file wise that would still be causing you issues with the game.

i see they shut down for maintenance. i was in chat wih them for 3 hours and still cant get past login screen. i enter password . screen goes to windowed screen. once the little connecting icon that pops up in middle disappears it crashes arrrrrrrgh. i was less than socially acceptable with them in chat LOL. they said we have escalated this to our engineers. told em im sick and tired of hearing that. im about to escalate my credit cards right out of their system so he commped me 3 days. got a week yesterday from the billin dept. i have a feeling that their engineers are 2 or 3 trained chimps. reason i think that is it took em 6 days to not figure out the pandadx9 file was missing from the game logs i sent.. i just want to sink ships and plunder ..

---

EDIT: update didnt help still cant log in to the game. get to conncting screen and it crashes after connecting icon in center and little % bar on lower right disappear.:sadmh9:

Can you post an Alt-PrintScrn of your "compatability" tab, for my curiosity, please? I don't have a vista-box handy, to check what the options you should have, are.

edward im sorry but i dont understand what you are asking for.. i run xp if that helps any. im not the most computer literate person