Disneys Inept-Technicial Support: Mail Flooding
 

Ok, so most of us experiencd sailors know that POTCO's Inept, Inadequate, or just plain Stupid Report A Bug Screen and Tech Support in general is just a waste of time - and don't even use it for any issue... cause you always get the same two reports: Your Video Drivers are Wrong or Your Firewall Setting are Wrong...

(Of course they aren't - but since they can't seem to admit / post the simple solution of checking the options.txt file for what kind of settings you have and give you the correct fixes - its a waste of time...)

But - on Test when the game does crash and does give me the Bug Screen - I do tend to fill it out. I know I'll get the stupid Video or Firewall message - but I send it anyways...

About a month ago on test - it crashed on the way out and I got the Bug screen - note - this was OVER a Month ago - and I filled in the details and sent it along...

Now to show just how useless Disney's Tech Support is:

1) Yesterday (thats right - a Month and some later) at 12:21pm I got a response back from my Test Crash.

2) As expected, it was The Firewall Message (useless).

3) I got another response (same ticket, same message) at 1:21pm

4) Got another at 2:21pm

5) And Another at 3:21pm

(SKIPPING TO SAVE TIME AND AGONY OF FINGER NAIL RIPPING)

16) At 7:21pm - I reply to their message asking them to PLEASE STOP sending me their automated Message!

(SKIPPING SOME MORE)

26) And My 24TH MESSAGE AT 12:21pm!

Now their Tech Support Automated Mail is broken! And its flooding my inbox every hour with the same message over and over again!

I sent a response (several actually...) no repsonse... just another Message every 21 minutes past the hour...

My only option now is to call Live Support and see if they can stop the stupidity of their stupidness...

I need more coffee...

*sigh*

That is sad. But worse, it is maddeningly sad. More, it is maddeningly, frustratingly sad that they cannot do the smallest thing well. Port Royal makeover? Heck, put it on Extreme Makeover's tv show! Maybe it will distract the players from all the real dang problems.

Gahhhhhhhhhhhhhhhh!!!!!!!!!!!!!!!!!!

This my friends is a receptical of bovine fodder to be used as fertilizer.

I'm now up to 27 (and since 21 minutes past the hour is coming - I'm expecting #28 shortly...)

At least we Recycle and are game-planet friendly LOL :D

Sorry Max, but I actually got a laugh over this at your expense. (course I haven't looked at my email yet)

Somethings like wanting content, notoriety increases and such things have only been sought after for like 9 months or so.

Things like the non-sense auto response, update your drivers, it was sent to the developers (go a way you will hear nothing else on this) or the famous (change the subject) can we help you with something else, are really annoying.

I can only laugh any more at some of these things that have been fought for over a year to do something about it. Usually that's about the time someone comes along and mentions its a small development team, game has only been around a year, and that they are trying to do their best.

The concept of actually answering customers questions with something other than non-sense just has never sunk in. A large frustration to many players that can find more information by far on this forum than they can get with hours of dealing with tech support.

I don't send in those reports any more, I just use the quick comment feature. I don't want to hear the response for what will likely lead to more frustration than any chance of a dealt with problem.

I can't say I can feel confident sending pictures and files etc. will give anything more a solution to problems, than not, by the wonderful responses we get over every issue.

Can I get some of that coffee please.

I try to talk to disney people on chat but they treat me like im a stupid idiot and that the problem is(whatever it may be) on my side which its not.

Where's my SvS hat?

*goes to make another pot of coffee*

In the voice of Coach Mora "Tech support...??? You kiddin' me??? Don't talk about....tech support....??!!" "I dont care...who you call or email..."

I'll reserve my comments regarding negative past experiences with tech support (via email and phone).

"You kiddin' me....???"

:laughks2:

And thats the reason I posted it - mostly (someone might as well get a chuckle out of it ;) ) It just goes to show that their level of support is an all-time-low, and listening to the most loyal of us is non-existent...

I woul love to see...

a) a submission system where current Test Users could submit names to them for New Test Accounts (kind of the I told 2 friends idea). This way - you could have people in test who want to be there (and know what to do there) without needless e-mail spamming to hope to get a few good testers.

b) ditch this robo-cop automated junk already... ok, I RUN a IT Service Desk - so I know responding to 1000's of people everyday is not possible - but they are ALREADY A MONTH behind in junk e-mails, and SOMEONE has got to read these things and note that there are more than only 2 solutions (which are not solutions...) - notice trends (like Direct X or a Type of Router) and look closer at those sent files to get these trends to make better messages for sending...

c) Have a progress centre set up so people can see the progress of your account and the issues listed within it. You log in - you see you submitted 10 issues - you see that 7 are 60% complete and 1 at 10%, 2 are at 0% - whatever - at least people know where it is...

Sorry Max....but ROFL!

Let us know how THAT goes ;)

Preaching to the choir, brother. But you preach it well.



If this ever gets implemented (highly doubtful since they rarely take the best of our ideas), then Edward Edgemenace should be one of the first new testers. The guy has it down and could really help POTCO.


Sadly, or humorously depending on your perspective, I never submit anything to Disney. If they don't listen to the people on test, the people on these forums, or even to the in-game submissions, why the heck would I waste my time trying to email their "Support"?

Again, great idea that will probably never see the Caribbean sun.

Wow that is sad.... that is really sad.

ROTFL - hey, no naming names! :) Actually, I'd rather be fixing the glitches, not finding them (believe it or not, many are much better at that than me.)

OK Rackat, here's your 20 doubloons: :12_1_138:

Lol.. I'm with Rackat..

Edward.. you would need to be on there.. if for no other reason than to be able to answer your own questions about ship spawning sites.

And I'd give my eye teeth to have Arianrhod on test with me. We enjoy finding weird stuff together.

Now back to topic.... ROFL... checking my spam blocker now Max.. .

Cause being such a noob in the test server.. I actually submitted stuff in the bug report forms. Well at least I have a month before the onslaught.

I have the same problem but i have send Disney an email and now i dont get any email more.

Well they finally stopped at 30... just before I was going to call them (I would think I wasn't the only one getting them - the e-mail address being "sent to" was wierd, and messed up the automated sending...).

Of course - with so many "feeling good" with yesterdays newsletter... this will soon be a memory... until all the bugs come out ;)