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That's new to me Edward. I have been a part of BB's where the one trying to complete the quest didn't get the "See Jack Sparrow option" though. (And these were guild only crewed BB's). It's a bug, but I thought they got that one fixed. Perhaps not.
Jack should be in the Faithful Bride, sitting next to Joshame Gibbs. If you go in and don't see him, you should probably give Disney a ring, or try live chat support.
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