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Are more people leaving because of lack of content, or pervasive exploits? Perhaps I am in the minority. But ignoring both, costs them revenue.
That said, to have their moderators implement a system of holding players accountable for their actions, is a low-cost fix that they can do. Having their programmers (limited resources) add content, is quite a separate thing.
By training their moderators to expel people from the game, when caught cheating, very few people will go out of their way to glitch (as so very many now, do.)
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