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Sorry Max, but I actually got a laugh over this at your expense. (course I haven't looked at my email yet)
Somethings like wanting content, notoriety increases and such things have only been sought after for like 9 months or so.
Things like the non-sense auto response, update your drivers, it was sent to the developers (go a way you will hear nothing else on this) or the famous (change the subject) can we help you with something else, are really annoying.
I can only laugh any more at some of these things that have been fought for over a year to do something about it. Usually that's about the time someone comes along and mentions its a small development team, game has only been around a year, and that they are trying to do their best.
The concept of actually answering customers questions with something other than non-sense just has never sunk in. A large frustration to many players that can find more information by far on this forum than they can get with hours of dealing with tech support.
I don't send in those reports any more, I just use the quick comment feature. I don't want to hear the response for what will likely lead to more frustration than any chance of a dealt with problem.
I can't say I can feel confident sending pictures and files etc. will give anything more a solution to problems, than not, by the wonderful responses we get over every issue.
Can I get some of that coffee please.
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