Quote:
|
Originally Posted by By the Elf-Man
Sorry Max, but I actually got a laugh over this at your expense. (course I haven't looked at my email yet)
|
And thats the reason I posted it - mostly (someone might as well get a chuckle out of it
) It just goes to show that their level of support is an all-time-low, and listening to the most loyal of us is non-existent...
I woul love to see...
a) a submission system where current Test Users could submit names to them for New Test Accounts (kind of the I told 2 friends idea). This way - you could have people in test who want to be there (and know what to do there) without needless e-mail spamming to hope to get a few good testers.
b) ditch this robo-cop automated junk already... ok, I RUN a IT Service Desk - so I know responding to 1000's of people everyday is not possible - but they are ALREADY A MONTH behind in junk e-mails, and SOMEONE has got to read these things and note that there are more than only 2 solutions (which are not solutions...) - notice trends (like Direct X or a Type of Router) and look closer at those sent files to get these trends to make better messages for sending...
c) Have a progress centre set up so people can see the progress of your account and the issues listed within it. You log in - you see you submitted 10 issues - you see that 7 are 60% complete and 1 at 10%, 2 are at 0% - whatever - at least people know where it is...