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To all those have trouble getting to ships. A friend of mine had the same problem, however when his crashed it gave him a windows error. If any of you are getting that same error it will have to do with certain drivers that are not installed.
Because we have an dedicated customer service line to Dell as part of the package when we purchased our machines, Dell was able to correct this for us.
They explained to my friend that although the discs may say drivers "dont know what the exact saying is" it doesnt mean they loaded.
Anyway no all have this problem but in case anyone does might wanna check drivers
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