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I have had mixed results - at one point during Beta 1, it went so far as for one of the people working on game development called me at home because of some of the issues I had raised with the game (not just game play) and I thought that was good - really good - they addressed the items I raised and all have been fixed for Beta 2. But then again, unless I am raising a real stink about something major or important (at least in their eyes) I do just get standard answers that make me wonder if they read my entire request.
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