Hello \(^-^
I have had several issues with connectivity, installation, un-installation, bugs and glitches, as I'm sure most of us have. Such as having to re-install the game because a certain area won't load without crashing the game, or constant hard-core lagg despite absurdly over-powered spec's (both in Bandwidth and Hardware) for the game, but in all honesty the most frustrating part so far is the 'Customer Support'.
100%
Technical Support for this game leaves much to be desired in my book. Once I finally actually got the Live Chat app to launch properly, the Live Chat 'assistant', James, seemed more interested in getting me off of Live Chat than with helping me. About every other message he sent was "Thank you for chosing Live Chat, take care!" ..or to that effect. I asked him if there was a trade function in the game, so naturally he copied and pasted: "Live Chat support is intended to be for technical support of the game."
...despite having a link to "Live Chat" under Technical Support, Account / Billing Support
and Game Support (see Contact Us page).
When I asked him what else I could do other than open the proper ports on my Firewall(s) to improve connectivity he said "...try logging into the game at different times to see if your game play improves." And finally when I asked him for where I might find official community forums, he gave me the generic Email for game support and said "Thank you for choosing Pirates Online Chat support, and have a great day!".
:dry8:
I also called 'Technical Support' via the number under, once again, Account / Billing Support
and Technical Support, then was plopped a cold and wet "This is a Billing hotline, we do not help with Technical Support questions" in my hands when I asked why I had to keep redownloading and re-installing the game due to having issues with entering certain areas.
The
Support and the
Players Guide on the official site are fine and all... but lacking in resources in my opinion. The Bug Reports I'v sent in have yet to yield any valuable information/troubleshooting tips whatsoever, and the missleading
Support section of the official website makes for a very un-attractive impression of their commitment to their
paying customers.
If nothing else it's wonderful to have found a community site with willing players (like me) to help out if they can. Thanks you guys!!
I vote 100%, customer support for Disney's Pirates of the Caribbean Online is teh suk!!11eleven
- mercriseing.inc