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everbody will have different opinions, it just depends what their issue was and what they expect from customer service the post was not meant as a personal dig just expression what I feel so far of their support .
I work in tech support so I probably will be harsher on them than most as I expect a certain standard from myself when providing support and get irritated when others fail to provide and do not have the required knowledge or can only give stock answers.
I am pleased that you have got something helpful from them but at least in my very much personal opinion this information could have been gained from google or any other tech support company.
as said I have not found them helpful and I just feel that they should be able to think when responding to support questions and not just read a script .
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