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It is likely that after a volume of suspensions, they put certain pirates in a category of "probation" which they may scrutinize a bit more on chat because of past descretions.
I have been suspended one time only, due to passing some airport information one time to my friend that worked for Orbitz. 3 days off pirates, saved me $100+ off my travel costs, honestly, it was a deal.
I have not received any further correspondence other than monthly newsletters and bug report responses (ie Test).
I have said many many of the things in game that I see people getting banned for and have never heard a peep from Disney, now of course, company at the time, other chatter putting certain context on the phrase they decided was 'bad' could be taken into consideration and perhaps thats why I have never had any problems.
They have definately tightened down on in game chitchat, and im sure their moderation staff varies in individual personality, and attitude. They are also human and have good and bad days. Similarly here to POF, we have several admins/moderators, all have a different flare for things, and in theory, this actually helps keep things well rounded, albeit sometimes inconsistent (which I assure you we try to avoid) and im sure the same goes for Disneys customer service/moderation staff.
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