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Even though this is off topic, I would ask POTCO to see your log in times. It's possible that while you were at school someone "hacked" your account and abused it. I've heard of this happening before, and some people never get good responses from Disney.
If they can check our chat, I'm sure they can check our log in times. If you they do give you the times, and one looks suspicious, I would tell them. Even ask for the IP address. I don't know if they can give you that information, but if they can, I would ask them if one looks different that another. If the IP address(I believe it's how they know your location) looks different, then you can prove you didn't do anything. Eh... what I mean is, if there is one or more IP address, and you know you only play on one computer, you can tell them that you obviously didn't do anything.
I've never been in a situation like this before, so I don't think I can say anything more. If you truely have no idea why they banned you, they have to give you an explanation. Legally, I believe, although the policies say they can do anything to your account without an explanation. That creeps me out.
P.S. If you used a glitch, like the speed glitch, they could have banned you for that. Even minor glitches, if they help you advance through the game, can get you banned.
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