Hey Gang,...
Here is the latest with the glitch that has affected our whole family. No POCO for 4 days now,.... although we truly are understanding, we are bummed out with the lost momentum and excitement of the game. I'm sure we'll get it back and the Tecs are doing their best and working diligently (i hope) to fix this especially since we have 4 paying accounts for our kids under one umbrella account, mine.
All our accounts were locked up at connection with this weird error code of 347.
1) This went at first to a level 1 online support Technician,... they gave me advice of updating firmware and then opening specific ports
since my modem is both direct and wireless, this did not work,.. they also told me to disconnect any security software that may be disallowing access.
2) This went to a Sr. Developer for review,... no direct response except that he could not fix it and it is being sent up.
3) This went to the Pirates Engineering Team and now we wait,...
Quote:
----- Original Message -----
From: "Pirates Online Technical Support " <[email protected]>
To: <[email protected]>
Sent: Friday, January 04, 2008 10:00 AM
Subject: Pirates Support Ticket #XXXXXX
> Thank you for contacting Pirates of the Caribbean Online.
>
> The problem you reported has been escalated to the Pirates engineering team who will research the issue further. Once they are able to determine the root cause, they'll provide a fix, which will be automatically downloaded and installed when released.
>
> We appreciate your help and patience while we continue to investigate.
>
> Thanks again for your email and we look forward to seeing you soon in Pirates of the Caribbean Online.
|
and then this is the last e-mail...
Quote:
----- Original Message -----
From: "Pirates Online Technical Support " <[email protected]>
To: <[email protected]>
Sent: Friday, January 04, 2008 7:07 PM
Subject: Pirates Support Ticket #XXXXX
> Thank you for contacting Pirates of the Caribbean Online.
>
> We believe we have found the cause and a possible solution to the problem you are experiencing with not being able to play any of your four accounts. We appreciate every assistance you've provided thus far and ask for your continued patience over the next few days while we test out the solution in depth. We will inform you by mail when we've released a fix to this issue.
>
> Thanks and we apologize for any inconvenience this issue has caused you.
|
So,... well,.... it kind of stinks that this is taking so long, but they are courteous and seem to be trying.
I hope this post helps someone else facing simular problems.