[Angel]

Well, I just got out of live support and they were pretty much useless. I've attached a screenshot of the convo below.

Pretty much i got nothing from them.

The initial submission was:

Trying to find an answer to a question i've been asking on the forums.


SERVER:Customer is waiting for Response...
SEAN:Hello Rachael.
RACHAEL:Hello Sean. I was wondering. I joined monthly membership a month ago
RACHAEL:I have completed all that i really can in the game (without maxing out my weapons
RACHAEL:
RACHAEL:I and many of my friends are waiting for the boss battle, but
RACHAEL:i'm wondering about puttin my account back to basic membership (free) until theres actually something i can do
RACHAEL:
RACHAEL:i hate paying to play a game and basically wander around aimlessly, i can do that for free lol
SEAN:One moment please.
RACHAEL:now if i do change from unlimited, do i lose all i've worked for? is my account gonna be deleted?
SEAN:If you choose to go back to basic access you will not be able to use the special items you gained with unlimited access. We apologize for any inconvenience this issue may cause, and hope this information is helpful.
RACHAEL: Well, how long until the game is back in full form? i mean i'm paying for a service i fell I'm not getting
SEAN:Everything I know about new features I've learned from the Pirates Online homepage. I recommend checking the front page regularly for the latest details on new features. I apologize that I could not provide any further information.
RACHAEL:so basically i pay for something and get no useful help or info on it?
RACHAEL:
RACHAEL:I'm very disappointed in this
SEAN:You can call Customer Service at 1 (877) 427-7744 between the hours of 9 a.m. to 10 p.m. Eastern Time Monday through Friday, and Saturday and Sunday, from 12 p.m. to 4 p.m. Eastern Time and our agents will be glad to assist you. Someone there will be glad to assist you with your account questions. Please be aware that our Customer Service agents do not address technical issues.
RACHAEL: So your telling me that live help support cant help answer our questions?
RACHAEL:
RACHAELk, thanks
SEAN:You're welcome, and thank you for choosing Pirates Online Chat support. Have a great day!
SERVER:Agent has closed chat session.