What an incredibly un-helpful live chat you had.....
I've called cust. support in the past, and all they have only been able to help with account issues (subscribtion type stuff), no help with tech or game issues. Basically, cust. support is the billing dept.
If anyone calls and finds out otherwise, PLEASE post it here so we can all call
I'm also sick of waiting for the boss battle, and I fear all that new content they have promised us in February will keep us busy for a day, changing our looks and getting a tat.....
sigh