Since this game is their livelihood and we are the voice of the players, either directly or indirectly, I would say they are being unprofessional if they didn't check this site regularly. Imagine that you spend most of your waking hours working on a game that others play. Wouldn't you want to know what people are saying about your work???? Wouldn't you want some free advice as to how you could improve your work and make your customers happy?
I have programming experience and I know better than most how frustrating this career is. I know how time consuming something can be when you look at it and think to yourself... this will only take a minute to fix... and you end up working on it all day.
I think they do look. I also understand why they are so slow to respond. What I don't understand is why they change things that are not broken
( see this post:
http://www.piratesonlineforums.com/f...563#post197563)
Kat