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I have received several replies to inquiries or problems with my game. You can't expect to get a reply on everything when you are just reporting problems. I am guessing they log them and keep track of how many are reported. The ones with the higher counts seem to be what they fix. The give us release notes on what they have fixed.
This is like sending bug reports on test. We don't expect a reply we are just letting them know what is wrong in the game. I am sure somethings are easier to fix than others.
I also got the graphics card on one of my DC's and after switching to DX9 I no longer have the problem. If I would have continued to have DC problems then I would have replied and gone from there. Response time was usually within 24 hours and that's good for most games.
Captain Whale
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