A couple of points to be made...
Quote:
Originally Posted by Sarah
If disney doesn't want people to speculate negatively about how an update is going to effect them, then they shouldn't do news releases until the material is on test.
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Due to the number of people posting requests, comments and also general questions via email, forms or the Grog Blog I would think that the Disney Online people want to get the word out that they are addressing those issues and developing things for the near future - to
minimize any continued negative speculation.
Does this mean the developers shouldn't give hints since it will do nothing, but bring bad responses?
Quote:
Originally Posted by Sarah
Especially when disney hasn't had the best track record
and gives it's members absolutely no offical way to communicate with them.
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By track record, do we mean the long waits between updates OR updates that were not updates players have been asking for. As opposed to this update - which appears to contain a LOT of what folks have been begging for.
I admit I wonder if they actually process all the forms they get, but they must be getting inspiration from somewhere. In fact, the POLL they sent out covered a lot of the subjects I've seen users talk about and new things they wish for. They already offer the forms, email, live chat and a phone number... What other options does that leave?
I work for a software firm and we provide all of those same options, too. Heck Live Chat was only added last year for us. Customers do inquire about what changes are coming. We WANT feedback. We seek it out.