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I think they can and have fixed the bug that caused the recent problems, the issue is what to do with what was lost. I think they are trying to recover everyones lost items. Think about it I know my pirate lost his staff and nades and when trying to buy more before they closed the game it told me I needed training but the quest to aquire these items was not available. So the only option is to tell everyone on test to scratch their pirates and start over or figure out a way to get at least what players had before the update back. Just my 2 cents.
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