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Originally Posted by ex8404
All I am asking for is an explanation. But all I keep getting is canned responses from an uninformed help-desk guy.
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I think that they just prepare a general statement, and if they see the email is dealing with one thing - they just copy and paste.. seems to happen all the time.
Nice screens Aliese, in a way.. lol. I would recommend sending those in an email, showing them just how wrong they really are.
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And forgive me for not believing for one second that they're not bringing this to open. They lied about linked accounts, so I have no reason to believe that they're not lying about this.
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Well as I said, "It's possible that they just sent that to not get another complaint, but none the less that's what I got." But there is still a slight chance it will be better, in the sense that they fix it. All of the emails sent to Disney about linked accounts - we got replies, replies saying that it is here to stay. If this guy is informed about what's going on... well, there's always a chance. Just have to wait and see.