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When you sign in on test, then sign in on open, your player friends list goes away. After 8 to 24 hours, it usually comes back on its own.
If you have a friend on open (who is a friend AND a player friend) delete your player friendship and re-add your player friendship, then you log out and back in, your player friends list is restored.
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If you TP to a ship that is boarding a flagship, you sometimes get dropped on your port of call. When that happens, you can't see townspeople nor other players on that server. Logging out used to cure that; alternately, go to jail. (Throw some siege charges at your feet.)
Failing that, try clearing the files out of your cache folder, usually C:\Program Files\Disney\Disney Online\PiratesOnline\cache\*
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