Quote:
|
Umm, just a thought guys. The developers are not the ones who answer the messages. If they were nothing would ever get done. It's member services that responds.
|
That makes sense considering there's an entire department dedicated to player-company communication. Your post hit the nail. =P
Whoever the people are that send the messages, my point will remain the same. It's ridiculous to have people complaining that the workers don't reply to every message personally when they have to maintain a certain level of professionalism. I honestly don't see how their responses could be anymore personalized than what they are. They already say "We'll look into it." or "We're sorry for the inconvenience.", in general. They have to remain neutral. Like Del said, if they took our side in this matter, saying something like "This is a very unfortunate update; we hope to have the emote up and running soon.", it wouldn't go over too well with their bosses. The people in communcations are hired to give facts, answers, and that's it. It may not seem like it to some, but the workers at Disney are just like workers in a store, for example. They're paid to do their job by neutrally helping their customers and that's it. Betraying that neutrality would devestate their job/career.
The day Disney starts giving personalized responses, opinions and all, is the day when pigs fly. Partiality to the customer's opinions just does not happen in a business.
Overall, instead of reprimanding Disney for not making progress through the spoken word, feel free to send them a message, ANTICIPATE a generic response, and cross your fingers in hope that they'll give that ever-coveted personalized response that they agree through the actions and decisions they make on the game. After all, actions do speak louder than words.