Agrreed Hawk - I try to use the plus sign as much as possible - I ALWAYS give them a chance to leave first - I HATE having to do what I do now... but after ten (and counting today) they know what they are doing... they read these forums as much as we do, and can learn just as much as us....
I'll just be glad when the issue is addressed
Note: The total for the day was thirtten - but three DID leave after I gave them fair warnings - it does appear to start paying off...