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Okay.... this comment here should be the final one on this thread.
There are some changes at the Call Center... sounds like the personnel are all still there, but they are assigned more specialized tasks, focusing on fewer games per person, which I believe will indeed result in better phone support overall. They did change phone numbers, probably for that same reason. We've posted it here already, but once again, it is Phone: 1-888-507-9507. Their hours have changed as well -- they close a half hour earlier, as they have meetings now at the end of the day, which IMHO will result in better service to us. Their new Service Hours: Mon - Fri: 8:30am - 5:30pm (PST) <-- they mean PDT of course.
I got a little double speak when I asked what happened, that is, why the first phone message didn't give another number and the website removed all phone support information for a day. No doubt they changed their minds a couple of times within two days, but the final outcome seems to be a good thing.
So, that's it. I don't want to hear follow-ups from people who say "I told you so" because I go by facts not feelings, and for a moment there, I am quite convinced somebody at Disney said FINI to the call center, as all evidence supports that theory, then that order was belayed. Whatever the reason they said the only way to contact them was by email then the next day they have a new phone number to contact them is now moot. THE CALL CENTER HAS RETURNED.
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