[Eustace the Monk]

Sorry for duplicating some portions of the previous post, I thought I would put the complete response from Disney, for those that may need step by step instructions. You can create a game_options.txt if you do not have one. When you change the resolution under options, it will also create one then (unless there is an OS permissions problem). Something that was sent to me by Disney was to enable DirectX in the game_options.txt by the following:

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The issue you reported may be due to an incompatibility with OpenGL and your video card driver. Enabling Pirates Online to use DirectX 9 should resolve the problem.

To specify Pirates Online to use DirectX 9 you will need to edit the "game_options.txt" file located in the PiratesOnline directory if you have ever saved settings in the Options Panel.

1) Go to Start | Programs | Accessories | Windows Explorer.
2) Navigate to C:\Program Files\Disney\Disney Online\PiratesOnline.
3) Double click on game_options.txt.
4) Make sure "state" has "working" on the line directly below it. If you see "attempted_working" change it to "working."
5) Under "api", please change the text from "default" to "pandadx9".
6) Save the file then launch the game.

If you don't have this file on your computer, you will need to create one in the PiratesOnline directory.

1) Go to Start | Run.
2) Type "Notepad" in the Open input box then click OK.
3) Add the following text precisely as you see it below:
state
working
api
pandadx9
4) Click File | Save As
5) Name the file "game_options.txt"
6) Save the file to C:\Program Files\Disney\Disney Online\PiratesOnline then launch the game.

These settings changes will instruct Pirates Online to only use DirectX 9 as the graphic API.

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Using DirectX over OpenGL actually created more problems for me, so I reverted back to "default". Hope this is able to help.

Loot Hard!