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It appears to not be happening to everyone. There is likely a series of events, that leads up to the situation that they hopefully are identifying and resolving.
I myself did not receive the Port Royal teleport quest at level 12, I contacted the live support when I was level 23 and hadnt yet received it. Submitted bug report and about 5 days later the quest showed up in my Journal. Was funny to have the PDF teleport before the Port Royal one, but the Port Royal teleport quest was way way easy at this point.
Several of my guildmateys have recently hit 20, and received the grenade quest as expected.
You would think they could code something like if level 21, and no grenade quest, give grenade quest.... but I suppose thats whats supposed to happen at level 20, hehe
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