When I was suspended, it appeared to have been triggered automatically by thier systems scanning chat logs in the middle of the night 12:27am PDT to be exact (for me). 72 hours later from that moment, my account was unlocked.
I found out the next morning when I attempted to log into POTC and was redirected to a disney community page indicating id been suspended and had to contact them to address the issue.
Zeppers lvl36
http://pirates.teamofx.us