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i have seen this happen on a windows 7 OS. his fullscreen " size is to small". so it shows a black box around the game. from what im reading he can play but when he is trying to change the screen size is when he gets this "white Screen".
If i was you mate i would send in a bug report.(with player log files) info on this can be found on the bug report form
Or live chat ( bug report will be better i think)
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