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I'm extremely sorry to hear about this, especially with such a nice item. It is very wrong that they would not give it back to you. As others have said, it really is not that hard, and any other game would do it. Why POTCO doesn't do it, I have absolutely no idea. If these people aren't trained to do it, then that is just bad employee hiring on POTCO's part. If they don't want to do it, then its that person. If they are not authorized to, then I have nothing to say other than that POTCO should fix their employee guidelines. It's only going to take-what? 10 minutes of their time? Less, probably? Why is it that hard to just do it? I side with POTCO on a lot of things, this is not one of them. They need to get their act together with their customer service, especially when it is a bug in the game that causes it.
What I find interesting is how an accidental character deletion which is almost always going to be on the part of the player can be fixed, but they can't/won't fix a problem that was created by a bug in their game. It is absolutely unacceptable that POTCO refuses to give this item back to you. As you said, any other game would do it. I would do everything in your power to get it back, not really for the sake of getting it back, but because as the customer, you have rights, and it is completely unfair to penalize you for something that is their fault. It is like having a house worker break your T.V. and then refuse to fix it.
Keep trying, Mr. Firewalker. Do not give up, because the treatment you are getting is completely unfair.
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