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Originally Posted by Jason Firewalker
well those lines also put a dent into their story as well.
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When using the Service, you may accumulate things, including currency, treasures, skills, equipment, and other items, that reside as data on our servers.
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that means the data showing that my coat is deleted is recorded somewhere in their files, no?
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All Account data may be deleted, altered, moved, or transferred at any time for any reason or no reason at all in Disney's sole and absolute discretion.
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does not All Account Data include one's inventory and it can be "altered"?
so they can give my coat back but refuse not to for some ungodly reason. |
1) The answer to the question in Yellow:
Of course. All progression-like actions are auto-saved constantly to your Pirate Save file. This includes whatever you found in Loot like Weapons and Clothing.
Every time you get a new item, the game overwrites your Pirate Save data, so the next time you login, you'll still have that specific item in your inventory.
Same goes if you delete something from your inventory. Every deletion action is also recorded and auto-saved into your Pirate Save file, because honestly, it would be annoying to have to delete the same item again and again upon game launch.
Yes. It is recorded. However, it was a packet of data sent to the server then probably auto-deleted by the server tower itself (or a human monitoring it).
It gets deleted because they didn't create a system where each account on their server is given packet logs so Tech Support people can see which action took place and when, possibly also able to undo the action. Every account would have that specific function, and that takes a lot of effort to program, I would think, but it's possible. Other game companies have that.
I guess that happens when they try to create new services from scratch tied to Panda 3D game engine that has little documentation support or lack of compatability for MMO functionality services.
2) The answer to the question in Orange:
Yes, everything in the game that behaves as a progression action like the inventory is included and, can be altered.
There's two things they can do:
1) Pirate data roll-back (We've experienced this a lot during summer, I think).
But, ask them if they could roll-back only your pirate data to the day before the game wrongfully trashed your Adventure Long coat. Disney does back-ups for all accounts on the server and save "stable" data in case of major malfunction.
You still have hope by this method until the next back-up is done, saving the data of the deleted Adventure Long Coat value (0, if I am not mistaken. 0 meaning you don't have it in inventory. 1 meaning you do have it in inventory.)
2) The developers have to specifically go into your pirate save file and change the data manually. In reality, this rarely/never happens, because their Member Agreement states that it isn't their problem and they don't have to help you.
And yeah, they chose not to help users specifically because it doesn't mean more pay to them.
Best bet is the roll-back idea. It's not completely lost yet.