[HammyTheSquirrel]

I went to Live Chat (again) and didn't get much out of it. :/ Here's the copy of it... (with Me as.. well... me )

info: A Technical Representative will be delivering World-Class support to you shortly. With 1 guests in queue, your wait time is expected to be 1 minutes.
info: You are now chatting with 'Chris'
Chris: Hello Me!
Me: Ahoy!
Chris: Looks like you are experiencing some latency issues?
Me: Well... some part of the issue is from my internet connection, I know... but the game is crashing a lot more than it should be, and other players I know are also crashing or getting extra lag.
Me: well... crashing more than normally.
Chris: One moment while I check our server status.
Me: okay.
Chris: Everything looks fine on this side! I suggest you check your connection matey.
Me: Hmm... would reinstalling the game change anything?
Chris: I doubt it.
Chris: If you are using any messanger services while playing (AIM, Yahoo, MSN or skype.) I would suggest shutting them down.
Me: My connection is shown at "Low", but I have played it before with that... and I tried reconnecting and it didn't change anything.
Me: The game is also sending me to the "Report a Bug" page a lot of the times I crash. I have probably sent in about 20 of those reports.
Chris: Lets take a look at one.
Chris: What is your email address?
Me: [insert said "Me"'s email]... most of them were just ones that only told you to submit the logs it had opened.. I sent about three of the ones that require a description.
Chris: I am showing that you have a firewall up.
Me: yeah
Me: the responses to those reports told me what to do to "fix" the issue...
Me: and I still had the issue after
Me: I sent in a couple of reports after I tried fixing the issue with those instructions sent to me.
Chris: I have a very high latency.
Chris: You ping is around 606.021 ms.
Chris: You may want to contact your ISP.
Me: Hmm... well we just switched to another ISP...
Chris: That may be your problem.
Chris: Contact them and ask them to run a line test.
Chris: Then make sure your speeds are what you pay for.
Me: Line test?
Chris: They will know what you are requesting.
Me: I'm still kind of confused why other people are getting similar issues.
Chris: Some people have slow connections.
Me: I mean that they are suddenly all getting the same issue at the same time as I did.
Me: the crashing and lag has suddenly increase for no obvious reason.
Chris: This is the first report I have gotten today matey.
Chris: I would contact Cogeco Cable.
Me: :/ I still do know that MANY other people are all having the same issues...
Chris: Ok, then I will speak to them when they come into live chat.
Chris: As for your issue. You have 600+ ping at times.
Chris: That high of ping will get you disconnected from Pirate Online's servers.
Me: Okay... thanks for the help anyway.
Chris: Also,
Chris: If you are using wireless internet.
Chris: You should try using a wired.
Chris: A wireless connection is never suggest in gaming.
Me: The problem with that is I can't move our desktop computer anywhere near the modem and router...
Me: so I can't actually get it a wired connection.
Chris: That is a real bummer.
Chris: Then you will have this issue tilll then
Me: Okay. Thanks for the help!

I'm still confused about WHY (if it is apparently MY issue) other players are getting this...