[Nathaniel Wolfson]

Originally Posted by Samantha Wildhound

well it seems to me you are basically saying,
that potco should let the user know about flaws in another program that they have no control over, that dont seem right is all im trying to point out, its not potco but the way avg handles their product, either the way their debugger handles heuristic scanning, i do not know.

Okay, pretend you're this mythological "average user".

You come home, and decide it might be a good time to pillage and plunder.

*Click*

*CLICK*

*CLICK CLICK CLICKETY CLICK*

"Hey! POTCO doesn't work!"

All their other programs work fine. Just POTCO.

Keep in mind, they don't know that this is AVG's fault at this point.

So they hit the POTCO site looking for info. Nothing.

So they try and uninstall and reinstall POTCO.

And CAN'T, because AVG is telling them it's virus-infected.

The natural reaction is "What the hell is wrong with POTCO?", not "What the hell is wrong with AVG?"

A simple announcement like "Currently the AVG Antivirus product is erroneously detecting and disabling the POTCO client. AVG is working on as you read this announcement and hopes to have it fixed soon. -- The POTCO Staff" goes a long way towards deflecting ire, however misplaced from themselves.

Simple CYA.

Again, this isn't POTCO'S fault. I understand this. However, the average user won't. ESPECIALLY when POTCO doesn't TELL them it isn't POTCO's fault.

I've used several other apps that have, at times, fallen foul of a bad virus scanner definition. The developers ALWAYS took the time to note the issue, if only to deflect blame, once notified.

but the complaints would be better off posted on avg's own forum.

No. They wouldn't be.

My issue is with POTCO's "not my problem" attitude. The fact is, if it affects their product it IS their problem. And the appropriate response is to notify your userbase of the situation so they don't show up on your doorstep with tar and feathers.

i would like to see a sticky or some thing to let people be aware of the issue, but so far i have seen a few (removed) posts about people blatantly bashing potco as if it were a virus/trojan while nothing has been said about an alternative opinion (different product to test the viability of this claim) or considered the problem to stem from avg itself, so thats all i was trying to point out is avg's past history with online games being seen as a trojan, while other scanners correctly identify it as no threat.

Again, POTCO isn't a virus. The virus scanner in question simply have an erroneous false positive. And I'm not bashing POTCO as if it were a real virus. I'm bashing POTCO because when something affects their program, they simply throw up their hands and go "not my job, not my job, not my job", even if it's to simply note for their adversely-affected user-base that the problem isn't thiers.

posting OMG the launcher is a virus/potcos fault/blame, hurts far more than it helps this community, and btw i do not mean you Nathaniel.

Which is why I feel that the POTCO staff should be proactive about informing their users when there's a little "hiccup" like this.