[Macon The Black]

so i tried to log onto pirates today and the shortcut link didnt work. opening the file and using the applications and all that didnt work. i uninstalled and reinstalled and now online it says im basic. i logged in my pirate wasnt there and it says im basic. what the heck happened. i contacted customer service just waiting for reply. anyone know what i can do or just wait for customer service to reply?