Thier site does not reflect an email address, only an online email form.
Have you submitted a bug report through the official site, or tried using thier "Live Chat" support? This is what they usually refer anyone that actually calls them to. The telephone number given for support is primarly for billing support, calling it would likely be a waste of your $$$.
The "Live Chat" support should allow you to submit a bug report, and whatever other files they need (and/or they can direct you how to submit). They supposedly (never worked for me) can fix many things immediately, and if not (this is what always happened to me), it would be escalated to a higher level of support.
Good luck, hope they get things fixed up for you soon.
Zeppers lvl40
http://pirates.teamofx.us