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I had to log into the account from the disney pirates website, not the game. Then you have to go into parental controls and change the chat options. If you signed up a kid first, you may have to create a linked parent account. I had to log into the parent account to change things.
Be aware that all 4 characters on the account will have free chat. If you have young ones playing, you will want to go over internet safety and general concepts of what is and is not appropriate. I found that my little one knew what the worst stuff was, but he didn't understand some basic internet etiquette.
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