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Well, first thing I would do is complain to the POTCO people. This is a major inconvenience in a game with no other way to communicate.
As for the plus sign, it comes on whenever you click the little though bubble next to the chat box. Maybe you're accidently double clicking? Easy to do since the chat arrow is right where the thought bubble appears.
I have a friend that has had chat issues, but it's because he sometimes uses a laptop, and the graphics card on it can't handle the smaller details, such as chat. He can type to me, but he can't read anything. He would ask me a yes/no questions. Then he had me wave at him for yes, and do the no motion for no. It was funny, at the time. Had to learn a whole new way of communicating in the game.
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