okay so i've sent in my .log files to bis D and have an open ticket.
Information i've cobbled together suggests a parental/child chat mode thing. Problem is when i went to the web site and followed the link addressing accounts and in particular chat options...i followed the link they povided and did not see the link i was instructed to click on.
so, as i feared its a call to them.
ya know the thing that really sucks in all this is i have no idea how long i've had this bug! i thought i ran across an unusual number of pirates that i'd say something to and i'd get no response. egads.
anyway, whatever fix or clues i can get from tech support i'll share here.