Try this to fix your chat.... it has worked for others.
Steps to follow:
1. FIRST LOGIN HERE
http://apps.pirates.go.com/pirates
(You should get the Release Notes).
2. Click ACCOUNT at top of page
Enter your password (account name should be there)
Click LOG IN NOW
3. At the BOTTOM of the page click on "Member Guest Services"
4. Select "Update Account For ..."
5. Select OPEN CHAT
This fix is originated from info by evbtx