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Skip the e-mail - and call directly... Phone: 877-427-7744
My account went 'basic' back in August - I called diectly and the support person told me that for some reason it stopped changing my account monthly, and they set it up on their end to once again handle the charge (I told them to change it to a yearly charge - but he still had to do some 'switching' of stuff)...
I'd call or you may end up paying too much then have the hassle of trying to get that money back.
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