Things like this is the main reaon why they made Live chat, heres what you might get from live chat if you talk to them:
"Can we login on your account to see what the problem is?"
Say yes!, they dont need your ID and password, and this works better if you are online so they can see it. If you are offline, then you just tell them to launch a ship and nothing happens, and they will do their best to fix it up
