Game launch problem...

[nitnek]

Hi!
My friend wants to play POTCO, but there is a problem :
He created an account on piratesonlines.com, but when the game installing, it launch and nothing happened then.
I saw the folders of the games, and there is only 3 files in the game directory.
We have installing the game 4 times but it is always the same thing...

Can anyone help us? Thanks in advance...

Nitnek.

[Eustace the Monk]

Quite possibly a permissions problem. Was he installing the game with an account that has administrative permissions?

Loot Hard!

[nitnek]

We have testing with 5 accounts and its not works....

[Eustace the Monk]

But are any of those 5 accounts (For NT, XP, Vista, etc) the administrator of the PC?

Another possibility is that after the first install failed, the remaining installations detected the files you mentioned and assumed the game was already installed. You can try deleting the entire c:\Program Files\PiratesOnline folder and try the installation again.

Before you do, there should be a log file amongst the files that did make it to the PC. This file may tell you exactly why the failure took place. Look for any file in the PiratesOnline folder that has a .log or .txt extension and open it in notepad. You can also copy that text here for us to to look at.

Another thing, you need to ensure the internet connection is active before running the installer as most of the install files are actually pulled from the internet.

If none of these work, your best course of action is to contact Disney Support at http://apps.pirates.go.com/pirates/v...l_support.html

Good luck and keep us informed.

Loot Hard!

[nitnek]

Thanks Eustace The Monk.
I'll try tomorrow with my friend

[nitnek]

Hi!
We have been tryied on an account adminisrator but it doesn't work better.
And there is a file.txt :

=====Log Open
CHECKING CPU...
CPU speed: 3099 Mhz
CPU vendor code: Intel
CPU vendor name: GenuineIntel
CPU name: Intel(R) Celeron(R) CPU 2.66GHz
CPU type: Intel Pentium 4
CPU level: 15
CPU features: MMX, MMX Extensions, SSE, SSE FP, SSE2,
CHECKING OS...
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
User has NT Admin privileges
IE Ver: 6.0.2900.2180
Mouse detected
CHECKING RAM...
RAM: Total: 510.42 MB, Free: 52.90 MB, Utilization: 89%
CHECKING DISK SPACE...
Free Disk Space: 87257 MB
CHECKING 3D HARDWARE...
installed DX VerStr: 4.09.00.0904
DX Level Installed: DX 9.0
DxDiag CoCreate failed, hr=0x800401F0
Dx9 dxdiag failed, try other api
DI.VendorId: 4318
DI.DeviceId: 806
DI.SubSysId: 0
DI.Revision: 161
DI.Driver: nv4_disp.dll
DI.Description: NVIDIA GeForce FX 5500
Product: 6.Version: 14.SubVersion: 11.Build: 6921
Detected DX Card[0]: NVIDIA GeForce FX 5500
Driver Version: (6.14.11.6921) Date: (11/29/2006) DriverName: nv4_disp.dll; VendorID: 0x000010DE; DeviceID: 0x00000326; SubsysID: 0x00000000; Revision: 0x000000A1
Detected DX8 support
Suggested GfxApi: DX 8.1
CHECKING SOUND... Removed
Keyboard Layout: 0000040C LangID: 0x0x040C Locale ID: 0x0x040C
CHECKING NET CONNECTION...
IP Addr: 192.168.1.2
MAC Address: 00-1B-BF-05-43-76
IP Addr: 192.168.1.3
MAC Address: 00-15-58-47-97-65
Internet connection is through a LAN
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
User has NT Admin privileges
found potentially conflicting installed program: avast! Antivirus
found potentially conflicting installed program: F-Secure Anti-Virus
found potentially conflicting installed program: F-Secure Anti-Virus Client Security Installer
found potentially conflicting installed program: Final Fantasy VII Advent Children?????????
found potentially conflicting installed program: LiveUpdate 1.80 (Symantec Corporation)
found potentially conflicting installed program: Direct Show Ogg Vorbis Filter (remove only)
found potentially conflicting installed program: VIA/S3G UniChrome Family Win2K/XP/Server2003 Display
Trying To Start Splash and Sefl Path

We hope u can help us !!!!

Nitnek.

[Eustace the Monk]

Originally Posted by nitnek

found potentially conflicting installed program: avast! Antivirus
found potentially conflicting installed program: F-Secure Anti-Virus
found potentially conflicting installed program: F-Secure Anti-Virus Client Security Installer
found potentially conflicting installed program: Final Fantasy VII Advent Children?????????
found potentially conflicting installed program: LiveUpdate 1.80 (Symantec Corporation)
found potentially conflicting installed program: Direct Show Ogg Vorbis Filter (remove only)
found potentially conflicting installed program: VIA/S3G UniChrome Family Win2K/XP/Server2003 Display
Trying To Start Splash and Sefl Path

We hope u can help us !!!!

Nitnek.

So chances are, it is one of the potential conflicts. I would start by temporarily disabling the multiple Antivirus and client security and see if it installs, as most AV software conflicts with something. The client security could be blocking the connection.

Since it looks like the install died right after attempting to launch the splashscreen, it sould be a problem with the S3 onboard video controller. Is the NVidia 5500 onboard, or is it an add-in card? If the card has been added and the S3 was not disabled, it could be creating a problem with the conflicting controllers. More importantly, it appeard that the device driver for the 5500 is almost a year and a half old. I would HIGHLY recommend updating it from NVidia's website.

If disabling the AV stuff or updating the video driver does not make it work, You would need to contact Disney to see if there is a way to work around the potential conflicts they listed. Good luck and keep us informed.

[nitnek]

Okay Eustace The Monk ! And thanks.
I'll try on my friend's computer as soon as possible !

Nitnek.

[Captain Grizzly]

Originally Posted by nitnek

found potentially conflicting installed program: VIA/S3G UniChrome Family Win2K/XP/Server2003 Display

Had the same problem with my laptop. It uses the same integrated video display adapter that your friends computer has. Per Disney this display adapter has not been tested for the game and therefore is not supported.

The game would install but not run. It was suggested that I go into the game options file in the Disney/Pirates Online folder and manually change the graphics options to the lowest settings. Due to the game never having run, there was no game options file.

The way I solved the problem and got it to run on my laptop was to go into the Disney/Pirates Online folder on my desktop computer, copy the game options file and the last good configuration file and pasted them into the Disney/Pirates Online folder on my laptop.

I still had to adjust some settings but it runs on the laptop fine now.

[Eustace the Monk]

Originally Posted by Captain Grizzly

The way I solved the problem and got it to run on my laptop was to go into the Disney/Pirates Online folder on my desktop computer, copy the game options file and the last good configuration file and pasted them into the Disney/Pirates Online folder on my laptop.

Unfortunately, it will not even let him install it, so he is missing a little more than just the game_options.txt. I do not believe it will work to copy the entire PiratesOnline directory from one system to another, as most installers imbed DLLs and whatnot in locations other than that of the game.

[nitnek]

Hi!
In the game folder, there is only 3 files :
Launcher1
Disney Pirates of the Caribbeans Online
and a file txt (or more)

So I'll try as soon as possible with my friend to stop the antivirus (he haves AvastAntivirus).

Nitnek.

[Eustace the Monk]

Originally Posted by nitnek

CHECKING RAM...
RAM: Total: 510.42 MB, Free: 52.90 MB, Utilization: 89%

CHECKING 3D HARDWARE...
installed DX VerStr: 4.09.00.0904
DX Level Installed: DX 9.0
DxDiag CoCreate failed, hr=0x800401F0
Dx9 dxdiag failed, try other api

Something occured to me when I was able to compare the 2 similar issues. Both failed the DirectX portion. I thought this might just be the culprit, until I checked the install log on my laptop, and it showed the same failure, so that kind of ruined that theory.

Then I noticed something a few lines earlier on yours. There is not 512 MB of memory in the system (System Requirements calls for it). There is only 510, which is really an odd number. It looks as though there may be a problem with one of the sticks of memory. Either way, it will be difficult to get much of anything to run smoothly with 89% memory utilization. Let us know what you find out.

[nitnek]

Okay, i'll try to close the application who don't use and go to ctrl+alt+ship for see the application who take the more ram...
(Sorry for my bad english, i'm french lol)

Thanks for your help Eustace The Monk! I will tell you if its works or not.
Nitnek.

[bigdaddy]

Thanks Eustace. Althought my video driver has the 2004 date in the log, it is the latest download from Dell. The driver update date is 3/28/08. I tried reinstall again and the date in the launcher did not change. dxdiag says:

Driver Date/Size: 2/22/2008 0500, 5969536 bytes


I think the problem may be in the install. Both of us have only three files on our harddrive after POTC installs. Unless everything else gets downloaded once you run the launcher.???? Can I install a full version from download somehow? In other words go around the automated install features of the launcher???

Whats really wierd is that POTC was working on my laptop up until a few weeks ago. Heck I was up to lvl 18. I think something happened when the launcher downloaded an update. Can I go back to an old version of POTC some how?

[Eustace the Monk]

Unfortunately, without experiencing the same issue you are having, I cannot acertain what exactly the problem is and need to try touse only that log to determine the issue. If it worked in the past, but does not now, something flaky happened. Before you had the install problem, was there an issue with the program where you needed to uninstall it? It just seems odd that all the files are no longer there. When the updater runs, it only removes the files that it is replacing, it does not delete all of them. Since you have another PC running the game, you might try copying the entire PiratesOnline directory to a CD, then to the laptop. SInce it was working there before, the registry settings and DLLs may still on the PC and it might just work. Good Luck.

Loot Hard!