Can not connect!

[jack bilgebutler]

I have a connection issue that started around Jan. 30. I type my password and then click play and then the screen goes black and I received an error message that states"POTC has encountered a problem and needs to close." Submit error report. The game had always worked well for me until these new upgrades. Tech support as you know is useless. They responded by telling me to stop running two monitors. But the funny thing is that I only own one . I have tried changing to 9x on graphics tab at launch page. I have tried "game_options" text and I have tried unistall/reinstall and nothing works.Can anyone help ?