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[Andrew]

I went on Live Chat to talk with them about this, here it is:

info: Thank you for your patience. A Technical Support Representative will be with you shortly.
info: All Technical Support Representatives are currently assisting others. Thanks for your patience.
info: You are now chatting with 'Sean'
Sean: Hello Andrew!
Sean: Thank you for sailing into Live Chat!
Andrew: Hey there Sean
Andrew: This seems like it just started occuring - apparently everyone is level 0 now with nothing
Sean: Have you tried logging out and back in Andrew?
Andrew: I have
Andrew: So have many other in our guild
Andrew: others *
Andrew: My pirate cap actually shows nothing
Sean: It looks like this is a known issue Andrew, we should have it resolved soon.
Andrew: I hope so, I just defeated El Patron... which brings me to my next bug report
Sean: Ok Andrew.
Andrew: I received the Bitter End Cutlass from El Patron's chest and I could not equip it
Andrew: All it would do was put my previous weapon in the slot I attempted to put the Bitter End Cutlass in
Sean: Is it in your inventory Andrew?
Andrew: Well at the moment I have no inventory
Andrew: The only thing I can see from my Sea Chest is the map
Sean: Before when you had your inventory, was it in your inventory?
Andrew: Yes
Sean: You should be able to equip it once this is resolved.
Andrew: Ok, good
Sean: Alright Andrew. We have a lot of Pirates waiting who need help. Fair winds!
Andrew: Fair winds!