Server Down?

[monkeefriend]

Originally Posted by electrolov

did you install the directx file you downloaded? the download should be fast cuz its small file.
--
to check directx, run a directx diagnostic
go to START>RUN
type in "dxdiag"
click "ok"

should say "system information" at bottom needs to say "directX 9.0...."

mine says "directX 9.0c (4.09.0000.0904)"

--alot of betas will ask for a copy of the dxdiag file, disney doesnt because if you use the "bugreport" file (located in the PiratesOnline folder), it sends a copy of the game log files, u can read this info too

in the PiratesOnline folder, files called "launcher-(numbers)" open the most recent one.
this will list your hardware, windows version, dx info, between the start of the file, and
"trying to start spash and sefl path"

Thanks for that info electrolov.....your way was so easy compared to what i went through to find out what i was running since i was cut from the game since the may 18th update. and also i got the same exact system information as you mentioned in your post above.....>BUT i got a new message mates and im hoping with fingers crossed that POTCO is working on a solution to my problems OR....OR....i might just consider getting a better graphics card but am hoping they will resolve it first...Here's the new email i got from Pirates online beta support for issue ####

Thank you for your e-mail.

We are sorry you are having problems playing Pirates Online.

Currently we are continuing to make changes and updates to the game and sometimes this will

affect your game play. Currently your graphics card is not functioning with Pirates Online.

We are working to resolve this issue and apologize for the inconvenience.


Does this sound promising and anyone else get any specifics to their problems in beta support emails? I MISS POTC ARRRRGGG