Is there any other way?

[Poison elf]

This looks like I said a matter to be taken up with Disney support.

This could be many things such as a Parent control on the computer. If not the administrator, or perhaps owner of the account and such things, this could be the reason for not going to support at Disney and looking for info here.

So for me I don't want to go there.

edit: haha, how did you sneak that in in front of me Sarah?