Are you displeased with customer support?

[DKpirate]

At the end of Beta, I had signed up for full access. However, I kept getting switched back to basic access. Customer service wasn't as helpful as they could hav e been.

However, when I was having a video issue, they sent me several suggestions on how to fix it. The first suggestion worked, and it actually improved my computer's performance overall.

So, overall all, I'd say I'm "not really" displeased with their performance.

[jg007]

Originally Posted by DKpirate

However, when I was having a video issue, they sent me several suggestions on how to fix it. The first suggestion worked, and it actually improved my computer's performance overall.

So, overall all, I'd say I'm "not really" displeased with their performance.

the problem with this is that anybody with some small tech knowledge or a list of suggestions can suggest how to resolve this as it is always the same type of stock answer and doesn't really require any thinking so I would personally not accept this a evidence of good customer service!.

the time it really matters is when you are asking them specific questions regarding 'their' product and for me so far I have not had good experiences with this.

[DKpirate]

Originally Posted by jg007

the problem with this is that anybody with some small tech knowledge or a list of suggestions can suggest how to resolve this as it is always the same type of stock answer and doesn't really require any thinking so I would personally not accept this a evidence of good customer service!.

the time it really matters is when you are asking them specific questions regarding 'their' product and for me so far I have not had good experiences with this.

Isn't that what half of customer service for an MMORPG is though? Part of it is technical assistance and the other part is account issues.

Accept it or not, they suggested something to me that I didn't know. It was helpful. It worked. I'm pleased. To me, it seems like they did their job.

Furthermore, I didn't say they had exemplary customer service. The question asked if you are displeased. My answer is "not really." I have no real reason to be displeased.

[jg007]

everbody will have different opinions, it just depends what their issue was and what they expect from customer service the post was not meant as a personal dig just expression what I feel so far of their support .

I work in tech support so I probably will be harsher on them than most as I expect a certain standard from myself when providing support and get irritated when others fail to provide and do not have the required knowledge or can only give stock answers.

I am pleased that you have got something helpful from them but at least in my very much personal opinion this information could have been gained from google or any other tech support company.

as said I have not found them helpful and I just feel that they should be able to think when responding to support questions and not just read a script .