Are you displeased with customer support?

[jg007]

Originally Posted by DKpirate

However, when I was having a video issue, they sent me several suggestions on how to fix it. The first suggestion worked, and it actually improved my computer's performance overall.

So, overall all, I'd say I'm "not really" displeased with their performance.

the problem with this is that anybody with some small tech knowledge or a list of suggestions can suggest how to resolve this as it is always the same type of stock answer and doesn't really require any thinking so I would personally not accept this a evidence of good customer service!.

the time it really matters is when you are asking them specific questions regarding 'their' product and for me so far I have not had good experiences with this.