Haven't been able to log on for over a month.

[LorraineKP]

This has been happening to me too, for the same time period. I used to be able to play three Macs at once, in three different accounts. Then suddenly after an update, my two older Macs stopped being able to get on. The newest Mac still can. The older ones get that "unexpectedly disconnected" error. I've written over and over to support but they always give irrelevant replies. One time one older Mac did get on for like three seconds, but then it disconnected again. I'm so disgusted with the state of the tech support. It's not that cheap of a game, we should be able to speak to someone. Then I tried the Web version of the game. It worked fine on the new Mac, until today. There was a download pushed, and suddenly no browser will work with the online game.