Game launch problem...

[bigdaddy]

All the files are gone because I've been through the uninstall / reinstall process. When you uninstall the directory is wiped. When you install It only gives you the launcher. I think the first successful run of the launcher downloads everything else that the game needs. If the launcher crashes, you get an empty directory. Basically the launcher is key to the game running. It seems to control the update and install process.

I don't think I can just copy files from a working machine. I'm sure the uninstall process clears the registry. I think my only hope is to get disney to send me an older version or for them to fix the root problem in a subsequent update to the launcher.

[bigdaddy]

still fighting this with no luck Other things that have not worked:

Install firefox and use that as browser to see if its an ie problem. = same result
install all windows updates = same result
Windows restore back to a time when POTC worked on this laptop = same result
Update direct X = same result
Try other resolutions = same result.

I am really thinking that the launcher was updated and is not compatible with something in my system. However, I can't figure out what it is.

Anyone else running potc on a dell m4300 laptop?

[Eustace the Monk]

I use an XPS 1330 with no problems, but not the same model, so some Dells are working. I've thought of everything I could. Sorry i was unable to help.

[bigdaddy]

FIXED !!!!!

Ok Laptop is back working. One of two changes did it. The updated the install system. I know because I have been installing every few days to check it out. It is definately different. Second thing is that I found a check box titled "automatically configure settings" that was not checked it is under:IE7/tools/internet options/connections/lan settings/" Internet and email worked but was having a problem connecting to FTP site via windows explorer. This fixed it and POTC started working. If you are having same problem, check this.

[Samantha Wildhound]

i had that problem...but it was due to my comps date and time set wrong..it would NOT even download the files to the game, till i corrected that, not sure if thats even your prob..but worth a shot.

[bigdaddy]

I have the exact same problem. Launcher log file looks very similar. Stops at same part. I have lap top with NVIDIA Quadro FX 360M card. Went through online chat support a few min ago. They had me reinstall and update drivers but still same thing. Said they would escalate the problem. The only potential problem files we have in common is avast and I have that disabled.

I am going to try to copy a working settings file from desktop tonight like Grizzly suggested. If that works, I will post the solution here.

[Eustace the Monk]

Originally Posted by bigdaddy

I have the exact same problem. Launcher log file looks very similar. Stops at same part.

Could you post the log here so I can compare the two? Thanks in advance.

[bigdaddy]

=====Log Open
CHECKING CPU...
CPU speed: 2192 Mhz
NumProcessors: 2
CPU vendor code: Intel
CPU vendor name: GenuineIntel
CPU name: Intel(R) Core(TM)2 Duo CPU T7500 @ 2.20GHz
CPU type: unknown
CPU level: 6
CPU features: MMX, MMX Extensions, SSE, SSE FP, SSE2,
CHECKING OS...
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
User has NT Admin privileges
IE Ver: 7.0.5730.13
Mouse detected
CHECKING RAM...
RAM: Total: 2046.04 MB, Free: 1457.91 MB, Utilization: 28%
CHECKING DISK SPACE...
Free Disk Space: 41495 MB
CHECKING 3D HARDWARE...
installed DX VerStr: 4.09.00.0904
DX Level Installed: DX 9.0
DxDiag CoCreate failed, hr=0x800401F0
Dx9 dxdiag failed, try other api
DI.VendorId: 4318
DI.DeviceId: 1069
DI.SubSysId: 33493032
DI.Revision: 161
DI.Driver: nv4_disp.dll
DI.Description: NVIDIA Quadro FX 360M
Product: 6.Version: 14.SubVersion: 11.Build: 7431
Detected DX Card[0]: NVIDIA Quadro FX 360M
Driver Version: (6.14.11.7431) Date: (8/11/2004) DriverName: nv4_disp.dll; VendorID: 0x000010DE; DeviceID: 0x0000042D; SubsysID: 0x01FF1028; Revision: 0x000000A1
Detected DX8 support
Suggested GfxApi: DX 8.1
CHECKING SOUND... Removed
Keyboard Layout: 00000409 LangID: 0x0x0409 Locale ID: 0x0x0409
CHECKING NET CONNECTION...
IP Addr: 0.0.0.0
ignoring IP Addr
MAC Address: 00-1D-D9-4A-06-37
IP Addr: 192.168.0.7
MAC Address: 00-1C-23-A6-D1-AD
Internet connection is through a LAN
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
User has NT Admin privileges
found potentially conflicting installed program: Windows Driver Package - O2Micro (guardian2) SmartCardReader (02/05/2007 1.1.3.7)
found potentially conflicting installed program: avast! Antivirus
found potentially conflicting installed program: Update for Outlook 2007 Junk Email Filter (kb947945)
Trying To Start Splash and Sefl Path

[Eustace the Monk]

Originally Posted by bigdaddy

DX Level Installed: DX 9.0
DxDiag CoCreate failed, hr=0x800401F0
Dx9 dxdiag failed, try other api

DI.Description: NVIDIA Quadro FX 360M
Product: 6.Version: 14.SubVersion: 11.Build: 7431
Detected DX Card[0]: NVIDIA Quadro FX 360M
Driver Version: (6.14.11.7431) Date: (8/11/2004) DriverName: nv4_disp.dll;

found potentially conflicting installed program: Windows Driver Package - O2Micro (guardian2) SmartCardReader (02/05/2007 1.1.3.7)
found potentially conflicting installed program: avast! Antivirus
found potentially conflicting installed program: Update for Outlook 2007 Junk Email Filter (kb947945)
Trying To Start Splash and Sefl Path

With yours, the 3 things I see I have seperated above. The first section shows a problem with your DirectX 9 installation. This is a common failure I have noticed between these 2 logs and my own system. The second section has me bugged. You said D had you update drivers. WHich one, because your video driver shows that it is from August, 2004. This one should really be updated. The last part just shows the standard stuff, and you said you tried disabling the AV, so there should not be a problem in that area.

You should seriously consider updating your video driver. Since this is a laptop (The 360M designated a Mobile device), you would need to update the driver from the manufacturer's website, rather than nvidia (though you could try their detect utility). D has a good list of supported video cards and drivers at http://apps.pirates.go.com/pirates/v...s_drivers.html. Let us know if any of the suggestions work, so we can get a good list of solutions together. Good luck.

Loot Hard!

[Constance DW]

I am also having the same problem with my laptop. It looks like all of the programs are there that need to be there but when I go to log in it's just a black screen. I have deleted the game 5 or 6 times and still no change. Anyone have any ideas for me?

[Desdaemona]

Hi! I ran across this forum while searching for an answer to the problem I'm having, and lo and behold, here was someone else with the exact same issue.

I noticed that the OP got his game to work eventually, but I still haven't, so I thought I'd add my info to this in the hopes that maybe someone would have a flash of brilliance or there'd be some new info available.

Anyhow, I downloaded the installer for PotCO. It acts like it installs fine, but at the end, after I click "Finish," when it tries to launch the game, I get an error saying: Toontown Launcher has encountered a problem and needs to close. We are sorry for the inconvenience.

Same thing happens when I click the icon for the launcher itself. Just the error, no game.

The launcher log text is included below. You can see that it dies at the same point as the others that have been listed in this thread.

I've tried every suggestion from this thread, and nothing has made a difference. The log shows the driver date on the video card as being 2004, but for some reason, as was noted earlier, it's just not updating. I downloaded the newest drivers as of today.


=====Log Open
CHECKING CPU...
CPU speed: 2818 Mhz
NumProcessors: 2
CPU vendor code: Intel
CPU vendor name: GenuineIntel
CPU name: Intel(R) Pentium(R) 4 CPU 2.80GHz
CPU type: Intel Pentium 4
CPU level: 15
CPU features: MMX, MMX Extensions, SSE, SSE FP, SSE2,
CHECKING OS...
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
User has NT Admin privileges
IE Ver: 7.0.5730.13
Mouse detected
CHECKING RAM...
RAM: Total: 1022.73 MB, Free: 377.45 MB, Utilization: 63%
CHECKING DISK SPACE...
Free Disk Space: 7911 MB
CHECKING 3D HARDWARE...
installed DX VerStr: 4.09.00.0904
DX Level Installed: DX 9.0
DxDiag CoCreate failed, hr=0x800401F0
Dx9 dxdiag failed, try other api
DI.VendorId: 4318
DI.DeviceId: 736
DI.SubSysId: 2774087746
DI.Revision: 162
DI.Driver: nv4_disp.dll
DI.Description: NVIDIA GeForce 7600 GT
Product: 6.Version: 14.SubVersion: 11.Build: 7516
Detected DX Card[0]: NVIDIA GeForce 7600 GT
Driver Version: (6.14.11.7516) Date: (8/4/2004) DriverName: nv4_disp.dll; VendorID: 0x000010DE; DeviceID: 0x000002E0; SubsysID: 0xA5593842; Revision: 0x000000A2
Detected DX8 support
Suggested GfxApi: DX 8.1
CHECKING SOUND... Removed
Keyboard Layout: 00000409 LangID: 0x0x0409 Locale ID: 0x0x0409
CHECKING NET CONNECTION...
IP Addr: ***********
MAC Address: ***********
Internet connection is through a LAN
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
User has NT Admin privileges
Trying To Start Splash and Sefl Path



Anyone have any thoughts? This is very frustrating.